PRIVACY POLICY

Last updated: September 2026

FEROXO WELDING s.r.o., IČ 09156062, registered office at Okružní 517/10, České Budějovice 4, 370 01 České Budějovice ("Feroxo", "we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data when using our website.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

• Name
• Company name
• Email address
• Phone number
• Information submitted through contact or inquiry forms
• Technical information such as IP address, browser type, device information, and website usage statistics

How We Use Your Information

Your personal data may be used to:

• Respond to inquiries and service requests
• Prepare quotations and product recommendations
• Provide customer support
• Process warranty or service requests
• Improve our website and user experience
• Comply with legal obligations

We process your personal data only when there is a lawful basis under the General Data Protection Regulation (GDPR).

Inquiry and Service Request Forms

When you submit an inquiry or service request form, we process the data you enter (name, company, e-mail address, phone number, selected equipment, request type and message), together with the address of the page from which the form was sent and the language version of the website.

The purpose of processing is to handle your inquiry or service request. The legal basis is Art. 6(1)(b) GDPR (steps taken at your request prior to entering into a contract, or performance of a contract).

Form submissions are stored on a server operated by Hetzner Online GmbH (processor) in a data centre in Falkenstein, Germany, for 90 days and are then deleted automatically.

The e-mail containing the form content is kept in our mailbox for as long as necessary to handle the inquiry and the related business communication.

The content of the form is delivered to us by e-mail via the Forpsi mail server (operated by INTERNET CZ, a.s., company ID 26043319; processor).

The sender's IP address is not stored with the form record; we use it only briefly to limit the number of submissions from one address.

Cookies

Our website does not use analytics, advertising or tracking cookies.

We store only technical data in your browser that the website needs to work:

• the language you selected (browser local storage),
• the type of form you submitted, so that the thank-you page shows the right text (session storage, deleted when you close the window).

This data contains no personal data and is not shared with third parties. If you start the embedded YouTube video, the section Embedded videos (YouTube) applies.

You can delete or block cookies and stored data in your browser settings at any time.

Embedded videos (YouTube)

Our home page embeds the video “Yamabiko Corporation virtual factory tour” from the Shindaiwa Industrial Machinery channel on YouTube. Until you click the play button, only a preview image from our own website is shown and your device does not connect to YouTube.

When you click, the player is loaded from www.youtube-nocookie.com (YouTube’s privacy-enhanced mode). From that moment YouTube receives data about your device and connection, in particular your IP address, browser type and the fact that you are playing the video on our website. YouTube may store cookies or similar data in your browser. This data is processed by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, under its own policy: https://policies.google.com/privacy. We have no influence over the extent of this processing.

We load the player only with your consent, which you give by clicking the play button (Art. 6(1)(a) GDPR). You can withdraw your consent at any time by not starting the video and deleting YouTube data in your browser.

If you do not want to play the video on our website, you can look it up directly on YouTube or not start it.

Sharing Your Information

We do not sell or rent your personal data.

Your information may be shared only with:

• Service providers supporting website operation
• Shipping or logistics partners when necessary
• Legal authorities where required by law

All third parties are required to process your information in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

When data is no longer required, it is securely deleted or anonymized.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

While no online system can guarantee absolute security, we continuously work to maintain appropriate safeguards.

Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

CONTACT

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

EMAILinfo@feroxo.cz

WEBSITEwww.feroxo.cz

ADDRESSFEROXO WELDING s.r.o., registered office at Okružní 517/10, České Budějovice 4, 370 01 České Budějovice, Czech Republic